Pem McNerney

Pem McNerney

Looking for a Social Media Strategy? Join the Navy

In January, a catastrophic 7.0 Mw earthquake hit Haiti. Around the same time, the U.S. Navy launched its Facebook page. During the aftermath, the Navy was one of several organizations that used social media to its full advantage, communicating with other members of its group, and the public at large. Six months later, that page […]

Why Twitter? To Provide “Killer Support and Customer Delight”

Why should you spend your valuable time writing and reading Twitter posts made up of 140 characters or less? For busy people who run businesses, foundations, educational institutions, newspapers, and other organizations, it’s a good question. The prospect of getting pulled into the maw of the seemingly voracious social media monster can be daunting. Most […]